Reports to: Recreation Center Manager
Department: Recreation

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Mill River Resort Vision

To develop the Mill River Property, to be a Centre of Excellence for tourism, recreation and wellness in West Prince.

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Major Outcome:

• Provide exceptional guest service as part of the Recreation Center team by providing timely and professional service to all guests.

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Role & Responsibilities:

• Providing personalized and exceptional guest service at every given opportunity;
• Understand and respond to all guest needs and requests in a timely and professional manner;
• Adhere to all Standard Operating Procedures, Health and Safety, corporate policies, and other programs and initiatives;
• Wipe down fitness center machines ;
• Remove towels, trash, and debris from fitness center and pool areas; 
• Maintain an adequate supply of cups and water in recreation area;
• Operate and adjust heat, air conditioning, lighting, sound system etc… as needed and applicable to your work area;
• Clean fitness and pool area, restrooms and showers;
• Obtain, fold, and stack towels according to company procedures; 
• Distribute lockers and towels to guests;
• Conduct inventory of supplies, materials, and equipment and inform manager of low supply items;
• Provide information to guests about available recreation facilities and activities; 
• Promote a fun and relaxing atmosphere for guests; 
• Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members;
• Process memberships, rentals and daily/season passes for aquaplex and winter activities;
• Provide assistance to injured guests until the arrival of emergency medical services;
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications;
• Report any maintenance problems, safety hazards, accidents, or injuries; 
• Complete safety training and certifications;
• Visually inspect tools, equipment, or machines (e. g., to identify defects);
• Maintain all safety certification required;
• Other duties as assigned by management

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Core Competencies:

• Guest Care
• Communication
• Quality Orientation
• Team Work
• Accountability and Dependability
• Problem Solving
• Ethics and Integrity
• Flexibility

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Qualification & Skills:

• High School Diploma or equivalent required;
• Previous experience considered an asset;
• WHMIS/First Aid training considered an asset;
• Ability to multi-task and organize time effectively and efficiently;
• Ability to communicate effectively ;
• Customer service focused;
• Ability to adapt to change, think on your feet ;
• Ability to perform job functions with minimal supervision;
• Ability to work calmly and effectively under pressure;
• Strong team player;
• Be trustworthy and reliable;
• Ability to stand for long periods and handle, lift and move objects up to 20lbs over short distances;
• Flexible availability for days, evenings, holidays and weekends.