Rate of Pay: $15.25 per hour
Hours: 0-24 hours per week

Job Description

Provide exceptional guest service as part of the Guest Services team by verifying the departmental revenues and acting as a point of contact for all guests at night.

Role & Responsibilities

• Providing personalized and exceptional guest service at every given opportunity;
• Understand and respond to all guest needs and requests in a timely and professional manner;
• Process guest check-in/outs and payment;
• Settle guest accounts with the ability to make good business decisions regarding discounts;
• Provide information about services in the resort and in the community;
• Respond to reservation inquiries;
• Identify guest needs and tactfully deal with guest’s complaints and issues;
• Answer all enquiries guests may have throughout the duration of their stay;
• Keep front desk area clean, tidy and welcoming;
• Operate and adjust heat, air conditioning, lighting, sound system etc… as needed and applicable to your work area;
• Audit resort paperwork to ensure the day has been balanced and run necessary reports;
• Perform data entry on spreadsheets or in a database, and process different types of computer accounting reports for the resort.
• Use the system to research what rooms are available/vacant/clean;
• Maintain guest’s bills;
• Collect payment of charges on the guest folio;
• Verify that the correct charges and credits are posted to the corresponding guest folio;
• Coordinate with the housekeeping department by efficiently advising which rooms have been vacated and are ready for cleaning;
• Help and assist other Guest Services Agents when needed;
• Resolve or refer to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service;
• Promote and sell guest rooms to those without reservations;
• Responsible for providing general reception services; processing mail and correspondence, screening walk-in clients, operating security system and locking entrance doors during off hours;
• Works with highly sensitive information, maintains confidentiality and discretion in all areas, including planning and promotional procedures and guest information files;
• Other duties as assigned by management.

Core Competencies

• Guest Care
• Communication
• Quality Orientation
• Team Work
• Accountability and Dependability
• Problem Solving
• Ethics and Integrity
• Flexibility

Qualification & Skills

• Must be able to prioritize and coordinate daily activities, examine and analyze information, and compile data;
• Strong computer skills;
• Detail-oriented, organized and efficient;
• Customer service focused;
• Conflict resolution and problem-solving skills;
• Ability to multi-task and organize time effectively and efficiently;
• Good listening skills, able to read and respond to guest needs;
• Excellent verbal and written communication skills;
• Strong team player with a positive attitude;
• Be able to work independently with little supervision;
• Be trustworthy and reliable;
• Ability to adapt to change, think on your feet;
• Flexible availability for, overnight shifts, holidays and weekends.