Mill River Resort Vision

To develop the Mill River Property, to be a Centre of Excellence for tourism, recreation, and wellness in West Prince.

Major Outcome:

• Provide exceptional guest service as the leader of the Health and Wellness team by managing and monitoring all employees, services, and activities in the recreation center.  

Role & Responsibilities:

• Providing personalized and exceptional guest service at every given opportunity.
• Understand and respond to all guest needs and requests in a timely and professional manner.
• Adhere to and keep staff accountable to all Standard Operating Procedures, Health and Safety, corporate policies, and other programs and initiatives.
• Lead with the philosophy that we can always do better and to take time to critically analyse the daily operation to produce new ways to “wow our guests.”
• Supervision of pool, fitness center,
• Operate and adjust heat, air conditioning, lighting, etc… as needed and applicable to your work area.
• Prepares work schedules and assigns task lists of responsibility.
• Performs payroll tasks as scheduled and adjusts prior to submitting.
• Develop promotions and/programs that will attract new guests and give repeat guests reasons to return.
• Interpret and react in a team approach to challenges in your department.
• Monitor hours to maximize productivity and minimize overtime.
• Effective everyday communications, including performance management.
• Actively participate in the weekly Management Committee meetings.
• Lead, hire, train, coach, develop and supervise all wellness team members.
• Perform regular inventory and assist in ordering special items for the department.
• Upkeep and maintenance of the fitness center and pool area facilities and equipment.
• Ensure daily communication to all department staff of daily goals.
• Maintaining and balancing the pool water and Hot Tub
• Oversee opening and closing of the pool and fitness center.
• Conduct safety, efficiency and integrity checks of all areas.
• Implement programs and improvements for a more efficient operation of the related facilities.
• Perform front line attendant duties as needed.
• Ensure all staff have all required and up to date safety/training certifications.
• Other duties as assigned by management.

Core Competencies:

• Guest Care
• Communication
• Quality Orientation
• Teamwork
• Accountability and Dependability
• Problem Solving
• Ethics and Integrity
• Flexibility

Qualification & Skills:

• Post Secondary education or equivalent work experience.
• Minimum 1 year of management experience.
• Minimum 2 years of pool, and/or fitness center experience.
• WHMIS training considered an asset.
• First Aid & CPR certification considered an asset.
• Superior time management, attention to detail, organization, and problem resolution skills
• Proven leadership and decision-making skills
• Have high quality of standards for service, customer service focused.
• Be courteous and friendly, genuinely like interacting with people.
• Strong team player
• Ability to work independently under minimal supervision.
• Be trustworthy and reliable.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Excellent computer skills
• Flexible availability for days, evenings, holidays, and weekends