We are looking for a Resort Guest Service Agent to serve as our guest’s first point of contact and to help manage all aspects of their accommodation at Mill River Resort.

Compensation starting at $16.50 / hr

Job Summary

Welcome to our team:

As a four-star resort that is continually looking to grow and expand, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our team. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all over the country.

The impact you will make:

No matter whether a guest arrives weary from their travels or excited about a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

What you’ll do

• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
• Manage online and phone reservations
• Secure payment, verifying and adjusting billing as needed
• Respond to any client complaints in a timely and professional manner
• Provide guests with room and hotel information, directions, amenities and local interests
• Liaise with our housekeeping staff to ensure all rooms are clean and ready for guests
• Run daily reports, reviewing to see what needs to be communicated to the next shift
• Upsell additional services, when appropriate
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls
• Communicate any emergency, lost item or theft to proper security staff and/or authorities
• Keep contingency lists in case of emergency and communicate any necessary messages

What we’re looking for

• A warm, people-oriented demeanour
• A team-first attitude
• A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.  Perform other reasonable job duties as requested by Supervisors.